The last version of Internet Explorer, version 11, was released on October 17, 2013. This is a very long time ago when taking into account the rapid development of web technologies. These days it is often difficult and time consuming to get modern technologies to work well in this old browser. More and more frameworks are dropping support, and even Microsoft themselves has announced that they will fully drop support for IE in their own services in 2021.
Consequently, we have decided to not include support for IE in the Design Library website.
Feedback forms are a way for us to collect feedback from our users. They can be used to get feedback on an onboarding flow or on a specific page.
When we ask customers for feedback in our logged-in web channels, we use the tool Medallia. Medallia is a third party tool through which the customers feedback is systematically asked for and gathered.
Medallia is responsible for the feedback system and also develop the forms. SEB provides them with design and what we need, and they make it happen.
If your team is interested in having a feedback form, contact Åsa Sterling Lindström, PO for Medallia.
Feedback forms are placed in a slideout modal. The title of the slideout should say Feedback and the relevant page name, e.g. "Feedback on startpage".
The feedback form can contain different ways of giving feedback. These are:
These can be combined. It is important to keep the form short and sweet to make it easier for the user to give feedback quickly and easily.
The feedback form can be triggered in different ways. Either the user actively chooses to open it, like or it shows up automatically.
Component: Feedback card
Five star rating and free text field:
Dropdown with options and free text field:
Use the text provided in the examples. Fill in your service or product in the area label and the label. It is okay to change the area label and the labels for the star rating, dropdown and free text field if it does not fit your case. But remember to keep it short and to the point.
Do not use the word feedback in Swedish, use “tyck till” instead.