The last version of Internet Explorer, version 11, was released on October 17, 2013. This is a very long time ago when taking into account the rapid development of web technologies. These days it is often difficult and time consuming to get modern technologies to work well in this old browser. More and more frameworks are dropping support, and even Microsoft themselves has announced that they will fully drop support for IE in their own services in 2021.
Consequently, we have decided to not include support for IE in the Design Library website.
Luckily, there are modern options in active development. Please use Firefox, Edge or Chrome instead.
Empty states occur when there is no content to be shown.
An empty state happens when there’s nothing to show in a particular context. A useful empty state will let the user know what’s happening, why it’s happening, and what to do about it. An empty state is an opportunity to engage the user and even to delight them.
Use an empty state to convey that something is missing/not available and if needed what the user can do about it. The most common types of empty states are:
Empty states can be added in different locations depending on their purpose, such as in a page, modal, card (container for widgets, related blocks etc.) and content /tables, graphs, lists etc.) The empty state should look different depending on the reason why it is shown.
The empty state contains four items:
Depending on the reason why the empty state is being shown a combination of the items should be used to achieve the best experience for the user. In some cases we want the user to take action other times a simple description is preferred to let the user know the reason the empty state is shown.
For wider viewports such as in tablet and desktop, the pictogram should be placed to the left making sure the actual message is brought up closer to the beginning of the empty state container. The whole message is aligned to top left.
An empty state in a mobile/hybrid context is vertically centered in the viewport.
Keep the message brief, but not abrupt. The costumer might already feel disappointed in this situation, so make sure the message doesn’t add to that feeling. Write a kind but factual statement saying that the data usually displayed here is not applicable.
Let the message be contextual. An empty state on My funds should be about funds, not about data. Be personal by using the pronouns you and we. Be helpful by telling the customers how they can fill the empty state.
Many, but not all, empty states should contain a call to action. When the customers realize that there is an opportunity to do something, they might be very interested in doing it, for example applying for a loan, buying stocks or getting Swish.
Don't start each word in headings and labels with upper case. Only use upper case in:
"When you have cards in SEB they are displayed here. You do not have an SEB card yet. Would you like to apply for one? Please read more at page.com"
"När du har ett eller flera kort i SEB visas de här. Du har ännu inget SEB-kort. Vill du ansöka om ett? Läs mer på sidan page.com"
"Once you start making regular monthly investments in mutual funds your funds will be displayed here. Do you want to start a monthly saving? Please read more at page.com"
"När du har börjat spara i fonder visas dina fonder här. Vill du börja månadsspara? Läs mer på sidan page.com"
"You have currently no e-invoices to manage. When you get a new invoice it is displayed here and you can pay it."
"Just nu har du inga e-fakturor. När du fått en faktura visas den här och du kan betala den."
"We cannot find the recipient you are looking for. Search tips:
- Check the spelling
- Try to use less specific words or fewer words
- Try to use a synonym"
"Vi hittar inte den mottagare som du söker. Söktips:
- Kontrollera att orden är rättstavade
- Försök med fler generella ord eller ta bort ett sökord
- Prova att använda en synonym"
Empty page with the option of 64x64 px icon or 128x128 px icon
Empty modal with the option of 64x64 px icon or 128x128 px icon
There are multiple ways to inform the user that something is missing or what the next step might be.
Below: Empty page for "page not found", "no connection"
Below: Empty page - with and without icon
Below: Empty modal
Below: Empty modal - with and without icon
Below: Empty state with higher attention
Below: Empty state with low attention