Feedback to the user

Feedback to the user can be help and guidance, as well as error handling. These are the components that we use for the different purposes.

Our chosen approach to validate the user is

  • Friendly guiding the user with instructions, contextual help and showing empty states
  • If the user still makes errors, provide helpful feedback, such as error messages and form errors
  • Sometimes SEB wants to communicate with the user with advice, alerts or system errors
  • There is also a need for error pages when something goes wrong with the systems