This block is used to communicate contact information both ways between the customer and the bank. It is meant to be used in a contextual sense. For example, a contact me block on the “Enkla lånet” page will ask if the customers wants to be contacted about Enkla lånet. And the phone number shown goes directly to Enkla lånet.
This way our operators know the purpose of the call from the beginning, which lessens queue times, while at the same time free up the caller so that they don’t have to sit in said queue.
When and how to use it
Use this block in context with a product or service where we (preferably) have a direct phone number. It can point to the default number (0771-365365), but that should be avoided as much as possible.
The input field is numerical only, and should therefore default to numerical input on mobile devices. There is validation to make sure the input is a valid numeral, as well as feedback if the user inputs the wrong information. Once the user has made a valid input, they get a thank you message and the input is removed to stop more inputs.
Do's and don'ts
- Don’t use this block to collect user information
- Use red themed colour only when it's the appropriate context as it can easily be mistaken for warning (or shouting).
‘Contact us’ – which is the passive cousin of this block. It has no input and just shows a number, but is very similar in style.